TERMS AND CONDITIONS:

Last Updated: 11/21/2025

Welcome to Equality Clean (“we,” “our,” or “us”). By accessing or using our website, booking services, or engaging with our company in any way, you agree to the following Terms and Conditions. Please read them carefully.

Equality Clean provides residential and/or commercial cleaning and related services. These Terms govern all service bookings, website usage, communication, and agreements between the client (“you,” “your”) and Equality Clean.

• All appointments must be booked through our website or approved booking channels.
   
• You must provide accurate information about your home or business. Incorrect or incomplete details may result in a price adjustment or cancellation.
   
• Booking times are approximate and may vary due to traffic, weather, or prior job duration.
   

• Prices are based on the size, condition, and type of service requested.
   
• Final pricing may be adjusted after the initial walkthrough or upon arrival if the cleaning conditions differ from the information provided.
   
• Payment is due at the time of service unless otherwise agreed.
   
• We accept the payment methods listed on our website.
   
• Late payments may incur additional fees.
   

• Cancellations or rescheduling must be made at least 24 hours in advance.
   
• Cancellations within 24 hours may incur a cancellation fee of up to 50% of the scheduled service cost.
   
• If our team arrives and cannot gain entry to the property, the appointment may be marked as a same-day cancellation.
   

We stand by the quality of our work. If you are not satisfied with any part of the cleaning:

• Contact us within 24 hours,
   
• Provide photo evidence if applicable,
  We will return to re-clean the area at no additional charge.
   

You agree to:

• Provide a safe, accessible working environment.
   
• Secure all valuables, fragile items, and sensitive documents before the service.
   
• Notify us of any pets, security systems, or special instructions.
   
• Ensure running water, electricity, and working HVAC are available during the cleaning.
   

• Our cleaners take great care when working in your home or business.
   
• If accidental damage occurs, you must notify us within 24 hours.
   
• We are not responsible for:
   
  • Pre-existing damage, wear, or structural issues
     
  • Items not properly secured (e.g., loose shelves, unstable decor)
     
  • Breakage due to faulty or aging items
     
• Equality Clean is licensed, bonded, and insured to protect you in case of major incidents.
   

We reserve the right to refuse or stop service if conditions are unsafe, including:

• Mold
   
• Hoarding situations
   
• Hazardous materials
   
• Aggressive pets
  Additional fees may apply for biohazard cleaning or excessive conditions.
   

By using our website, you agree not to:

• Engage in fraudulent activity
   
• Attempt to damage or disrupt our website
   
• Copy or misuse content such as images, text, or branding
  All website content is the property of Equality Clean.
   

We collect customer information only to schedule services, process payments, and communicate with you.
We do not sell or share your personal information with third parties except where required to complete your service.

We may refuse service or terminate the agreement at any time if:

• A client is abusive, unsafe, or violates policies
   
• Conditions are beyond reasonable cleaning standards
   
• Payment is not made or policies are breached
   

Equality Clean reserves the right to update these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date.

For questions, service concerns, or policy inquiries, please contact us:
Website: www.equalityclean.com